Pro-active Supervising

• Understand the supervisory management skill set.
• Identify supervisory roles and responsibilities.
• Recognize the skills required to develop management capabilities.
• Understand the value of a positive attitude.
• Identify personal responsibilities and development needs.

Planning and Organizing

• Analyze how you spend your time.
• Apply the Eat That Frog technique by Brian Tracy.
• Identify common time wasters.
• Plan and organize work effectively.
• Establish priorities and minimize interruptions.

Communication Skills

• Select the most appropriate communication method for different situations.
• Give clear and precise instructions to staff.
• Communicate confidently with groups.
• Use body language to convey the right message.
• Explore communication techniques through a body language video.

Negotiation and Influencing

• Identify situations in which influencing is useful.
• Distinguish between the two main types of negotiation.
• Apply appropriate negotiation techniques.
• Plan effective negotiations with your own supervisor.
• Learn through practical negotiation videos.

How to Manage Training

• Identify the advantages of training all staff members.
• Understand who is responsible for staff training.
• Determine when training is appropriate.
• Understand how people learn effectively.
• Prepare and conduct an on-the-job training session.
• Identify the steps involved in training new employees.

Quality Standards

• Understand the importance of performance and product standards.
• Determine the criteria for effective standards.
• Identify the steps involved in establishing new standards.
• Apply quality standards through practical assignments.
• Discuss performance standards with team members.

Delegation

• Assign and delegate work clearly.
• Monitor staff performance against established standards.
• Develop personal observation skills.
• Provide precise and constructive performance feedback.

Problem Solving and Decision Making

• Apply a structured approach to problem-solving.
• Explore lateral thinking techniques developed by Edward de Bono.
• Use creative thinking to solve workplace problems.
• Apply practical problem-solving techniques to current challenges.
• Explore problem-solving videos and quality circles.
• Use the Ishikawa Fishbone Diagram to identify root causes.

Stress Management and Managing Change

Stress Management

• Identify stressful situations and understand their effects.
• Plan for stressful periods in your annual calendar.
• Practice techniques to manage stress levels.

Managing Change

• Understand change and how people react to it.
• Recognize the importance of effective change management.
• Identify key factors in implementing change.
• Plan and implement a change project with your staff.
• Discuss change management through the Who Moved My Cheese? video.

Personal Development and Review

• Review key learning points from the workshop.
• Evaluate personal strengths and development needs.
• Set individual Personal Development Plans.
• Identify practical actions for continued professional growth.